INTRODUCTION

(“l,” “we,” “us,” or “our”), owner and operator of Steps 2 Africa. and its related companies, values your trust, and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect when you visit any of our websites (including, but not limited to, www.steps2africa.com)

(the “Website”), access or use any of the software applications made available by us for use on mobile devices or purchase or use our services provided through our various channels, including, but not limited to, our website, and contact centers (the “Services”).

By visiting any of our websites, accessing and/or using any of our Apps, or purchasing or using our Services, you are agreeing to the terms and conditions of this Privacy Policy and the accompanying Terms and Conditions.

 

PERSONAL INFORMATION

 Personal Information We May Collect

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including, for example:

  • Name
  • Postal address(es)
  • Telephone number
  • Email address
  • Credit and debit card number and related information
  • Passport number
  • The number assigned by a transportation agency, such as a Transportation Security Administration known traveler number
  • Any other information you provide when you communicate or book travel with us (e.g., your dietary and other preferences or needs), as well as information about your bookings (e.g., points of departure and destinations)

Suppose you submit any Personal Information relating to other people to us or to our service providers in connection with the Services. In that case, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

 

How We May Collect Personal Information

We and our third-party service providers may collect Personal Information in a variety of ways, including:

  • Through the Services: We may collect Personal Information through the Services, such as when you make a booking.
  • Offline: We may collect Personal Information from you offline, such as when you contact customer service.

We May Use Personal Information

We may use Personal Information:

  • To complete and fulfill your booking or purchase, including processing your payment, communicating with you regarding your booking or purchase, and providing you with related customer service. We use passport information for the purpose of travel bookings.
  • To respond to your inquiries and fulfill your requests.
  • To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
  • To personalize your experience with the Services by presenting products and offers tailored to you.
  • For our business purposes, such as data analysis, audits, fraud monitoring, and prevention, enhancing, improving, or modifying our Services.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • How Personal Information May Be Disclosed

Your Personal Information may be disclosed or transferred to the following entities. With the exception of our corporate affiliates and service providers, these entities are not controlled by us and Personal Information disclosed to them is subject to the applicable entity’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies pursuing the Services:

  • To our corporate affiliates, parent companies, subsidiaries, joint ventures, or other companies under common control with us worldwide for the purposes described in this Privacy Policy. Steps 2 Africa is responsible for the management of the jointly-used Personal Information
  • To our third-party service providers who provide services such as website hosting, data analysis, payment processing, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
  • In the event of a merger, reorganization, dissolution, or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal data, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal data as set forth in our Privacy Policy.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How We May Collect Other Information

  • IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP address
  • Information such as your preferred means of communication and special travel requests (for example, in connection with a disability or dietary restriction) is collected when you voluntarily provide it.

How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose (except where we are required to do otherwise under applicable law) if it doesn’t qualify as Personal Information under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.

  • Security
  • We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.